Our mission
About ARCH Financial
It is our mission at ARCH Financial to provide up-to-date mortgage industry information and maintain high-trust relationships with our customers, business partners, team members and communities. Additionally, we are committed to educating and guiding our current and future clients, and to serving all communities.
At ARCH Financial, we believe our work is guided by dedication and appreciation for what we do and the communities we serve. We will deliver results while maintaining the highest levels of file quality, process efficiency and customer service. The clients we serve will always be treated with fairness, respect and appropriate communication.
It is our vision at ARCH Financial that, with time and effort, we can become a trusted mortgage broker for the communities we serve and become the top choice in the minds of our customers and partners.
Gratitude: We express sincere gratitude for the contributions of our team members, customers and partners. We believe in recognizing and celebrating achievements, big and small, fostering a culture of gratitude and positivity.
People: We prioritize our people, valuing their well-being, growth and development. We strive to create an inclusive and diverse environment where each individual is respected, supported and empowered to reach their full potential.
Service:We are committed to providing exceptional service to our clients and consumers. We actively listen to your needs, offer tailored solutions and go above and beyond to exceed your expectations. Our dedication to service sets us apart and fosters long-term relationships.
Relationship Oriented: We prioritize building strong, meaningful relationships with our customers, employees, partners, and the communities we serve. We believe in open communication, trust and collaboration as we work together toward shared success and mutual growth.
Zero excuses: We embrace a culture of constructive feedback and continuous learning. We value open minds, humility and willingness to learn from mistakes. We encourage our team members to provide feedback and share their knowledge and ideas, driving personal and professional growth.
Continuous Improvement: We are committed to continued growth and innovation. We embrace change, proactively seek opportunities for improvement, and foster a mindset of continuous learning. We are dedicated to staying on top of industry trends and delivering the best possible results for our clients.
Fun and Friendship: We believe that work should be enjoyable and foster a positive environment. We foster a sense of camaraderie, laughter and a supportive environment. We celebrate achievements, promote work-life balance, and create opportunities for team building and bonding.
These values are the basis of our business culture, guiding our behaviors and decisions at every level of our organization. By embodying these values, we strive to create an environment where our employees thrive, our customers are delighted, and our relationships flourish.
Our Values
At ARCH Financial, we embrace the following values that guide our actions, decisions, and interactions with others:
